Privacy Policy

Last updated: May 2026

Introduction

Armchair Therapies is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and share information submitted through the Armchair Therapies website in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you agree to the terms of this Privacy Policy.

Who We Are

Armchair Therapies provides a platform through which visitors can discover and contact independent therapists and wellbeing practitioners.

The therapists listed on this website are independent practitioners and are responsible for their own professional practice, record keeping and privacy obligations.

What Information We Collect

When you submit an enquiry through this website, we may collect:

Your name
Your email address
The content of your enquiry message
Technical website usage information such as IP address, browser type and cookies

We recommend that you avoid including highly sensitive personal or medical information in your initial enquiry message.

How Your Information Is Used

We use your information to:

Pass your enquiry to the therapist you have selected
Allow therapists to respond to your enquiry
Maintain records of enquiries submitted through the website
Monitor and improve website functionality and security
Prevent spam, misuse or fraudulent activity

We do not sell your personal information to third parties.

Sharing Your Information

When you contact a therapist through Armchair Therapies, your submitted information is shared with the therapist you selected.

Once your enquiry has been passed to a therapist, that therapist becomes independently responsible for how they process and store your information within their own professional practice.

We encourage all therapists using the platform to maintain appropriate privacy and confidentiality standards in accordance with their professional and legal obligations.

Lawful Basis For Processing

Under UK GDPR, our lawful bases for processing personal information may include:

Consent
Legitimate interests
Performance of a service requested by you

Data Storage And Security

We take reasonable technical and organisational measures to protect information submitted through the website.

Enquiry data may be stored securely using trusted third-party website and email service providers.

However, no online transmission or storage system can ever be guaranteed completely secure.

How Long Information Is Retained

We retain enquiry information only for as long as reasonably necessary for administrative, legal, security and operational purposes.

Independent therapists may retain their own client records in accordance with their professional requirements and individual privacy policies.

Your Rights

Under UK data protection law, you may have rights including:

The right to access your personal data
The right to request correction of inaccurate data
The right to request deletion of your data
The right to restrict or object to processing
The right to data portability
The right to withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Cookies

This website may use cookies and similar technologies to improve website functionality, performance and user experience.

You can manage cookie preferences through your browser settings.

Third-Party Services

This website may use third-party providers including website hosting, analytics, spam protection and email delivery services.

These providers may process limited personal information as part of delivering their services.

Contact

If you have questions about this Privacy Policy or how your information is handled, please contact:

Armchair Therapies
info@armchairtherapies.co.uk

Complaints

If you are unhappy with how your information has been handled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom